Job Description
Join Us for Our Major Hiring Event in Charlotte, NC!
Are you ready to kickstart a career in customer service? Horizon Contact Center Services is hosting a Walk-In Hiring Event to find top talent like you. We are looking for passionate individuals to join our high-performing team and make a real difference for our clients.
Whether you are an experienced professional or looking for your first job, we offer a comprehensive training program and a supportive culture.
Key Highlights:
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Benefits Package: Health, dental, and vision insurance available.
- Flexible Scheduling: Full-time and part-time shifts available.
- Advancement: Clear career path within the company.
Don't miss this opportunity to join one of the fastest-growing call centers in the Carolinas. Bring your resume and join us today!
Responsibilities
- Manage inbound and outbound customer calls with a focus on delivering a premium customer experience.
- Listen actively to customer inquiries and provide accurate, timely resolutions.
- Document all customer interactions and issue details accurately in our CRM system.
- Assist customers with account inquiries, technical support, or product information.
- Adhere to all company call scripts, quality standards, and compliance regulations.
- Collaborate with team leads to improve service metrics and customer satisfaction scores.
- Handle difficult situations with patience, empathy, and problem-solving skills.
Qualifications
- High school diploma or GED equivalent is required.
- Must be at least 18 years of age.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of at least 35 WPM.
- Ability to work in a fast-paced, high-volume call center environment.
- Strong interpersonal skills and a positive, professional demeanor.
- Must be available to work full-time shifts, including weekends and holidays.