Job Description
We are hosting a Hiring Event for passionate Customer Service Representatives to join our dynamic team in New York City. If you are looking for a stable, full-time career with immediate start opportunities, this is your chance.
Our state-of-the-art call center serves thousands of customers daily, and we are seeking individuals who excel in communication, problem-solving, and teamwork. Whether you are entering the workforce or looking to advance your career in the call center industry, Apex Contact Solutions offers the training and support you need to succeed.
Why Join Us?
- Immediate hiring process on-site at our Manhattan office.
- Competitive hourly pay starting at $18.00.
- Comprehensive benefits package including health, dental, and vision.
- Paid training and career advancement opportunities.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries with professionalism and empathy.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Accurately document customer interactions and account information in our CRM system.
- Follow standard operating procedures and scripts to provide consistent service.
- Identify opportunities to upsell products or services when appropriate.
- Collaborate with team leads and support staff to improve service delivery.
Qualifications
- High school diploma or GED required.
- Must be authorized to work in the United States.
- Excellent verbal communication skills and a friendly telephone voice.
- Basic computer literacy and ability to navigate multiple windows simultaneously.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Strong problem-solving abilities and a customer-first mindset.