Job Description
Join Our Team at the Night Shift Hiring Event!
We are excited to announce a massive hiring event in San Antonio, TX (serving the greater Illinois region as well). We are looking for motivated Customer Service Representatives to join our growing team and provide exceptional support to our clients around the clock. This is a fantastic opportunity for those seeking a stable, full-time role with competitive pay and benefits.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Night Shift Schedule: Enjoy a consistent work-life balance with our reliable evening shifts.
- Training Provided: No prior experience? No problem! We offer comprehensive paid training.
- Benefits Package: Medical, dental, vision, and 401(k) options available after 90 days.
Don't miss your chance to kickstart your career in a dynamic environment. Walk-ins are welcome at our San Antonio location, but we recommend applying online to secure your spot at this Hiring Event.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email with a friendly and professional demeanor.
- Resolve customer issues, complaints, and questions efficiently while adhering to company policies and scripts.
- Accurately document customer interactions and transactions in the CRM system.
- Identify customer needs and provide appropriate solutions or escalate complex issues to supervisors.
- Maintain a positive and professional attitude during high-pressure situations and peak call times.
- Collaborate with the team to improve service processes and customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent is required.
- Must be at least 18 years of age.
- Must be available to work flexible night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong verbal communication skills and the ability to listen actively.
- Basic computer proficiency and typing skills (35+ WPM).
- Reliable internet connection is required if working remotely.