Job Description
TechSolutions Connect is thrilled to announce a massive Hiring Event for ambitious individuals looking to kickstart their careers in Customer Service. We are actively seeking Entry Level Call Center Representatives based in New York, NY and California.
This is your chance to join a dynamic team where your voice matters. Whether you are an experienced professional or a fresh graduate, we provide comprehensive training and a clear path for growth. Join us for an exciting opportunity to connect with thousands of customers and make a tangible impact.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve complex customer issues and escalate tickets when necessary to ensure 100% satisfaction.
- Accurately document all customer interactions and account details in the CRM system.
- Stay up-to-date on product knowledge and service protocols to provide accurate information.
- Collaborate with team leads to meet daily and weekly performance metrics.
Qualifications
- High school diploma or GED is required.
- Excellent verbal communication skills and a positive attitude.
- Ability to work in a fast-paced environment and handle high call volumes.
- Basic computer literacy and typing speed of 35+ WPM.
- Reliable internet connection is mandatory for remote roles.