Job Description
Are you a dedicated problem-solver looking for a flexible schedule? Apex Support Services is thrilled to announce our upcoming Hiring Event for Part-Time Chat Support Specialists in Jacksonville, FL. We are seeking dynamic individuals who thrive in fast-paced environments and possess a genuine desire to assist customers through digital channels.
In this role, you will serve as the primary point of contact for our clients, handling inquiries with empathy and efficiency. Whether you are an experienced professional or a motivated entry-level candidate, we provide the training and tools you need to succeed. Join us in shaping the future of customer experience!
Responsibilities
- Respond to customer inquiries in real-time via live chat and email with empathy and professionalism.
- Resolve customer issues, answer questions, and troubleshoot common problems efficiently.
- Document customer interactions and feedback within our CRM systems accurately.
- Identify opportunities to upsell products or services to meet team sales targets.
- Maintain a high level of product knowledge to assist customers accurately and build trust.
- Collaborate with the support team to improve processes and internal documentation.
Qualifications
- High school diploma or equivalent (GED) is required.
- Proven experience in customer service, sales, or technical support is a plus but not mandatory.
- Excellent written communication skills, grammar, and typing speed (minimum 40 WPM).
- Ability to work independently in a remote or hybrid setting with minimal supervision.
- Reliable internet connection and a quiet workspace are essential.
- Strong problem-solving skills and a patient, customer-centric attitude.