Job Description
Join our dynamic team at Delta Customer Solutions and launch your career in customer service! We're seeking motivated individuals for immediate full-time call center positions in New Orleans. No prior experience required – we provide comprehensive training. Enjoy competitive pay, flexible schedules, and opportunities for advancement. Work in a supportive environment where your contributions make a difference. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, complaints, and billing issues
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and quality
- Collaborate with team members to improve service processes
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and positive attitude
- Reliable transportation to our downtown location
- Willingness to work flexible shifts including evenings/weekends
- Background check and drug screen required