Job Description
Join our award-winning call center team in Raleigh, NC and start your career with paid training! We're hiring immediately for motivated individuals who thrive in fast-paced environments. No experience required – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, performance bonuses, and opportunities for advancement. Our modern downtown facility offers flexible scheduling and a supportive team culture.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Document interactions accurately in customer databases
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a structured, metrics-driven environment
- Reliable transportation to downtown Raleigh location
- Must pass background check and drug screening
- Previous customer service experience preferred but not required