Job Description
Join our award-winning call center team in Indianapolis and start your career TODAY! We're urgently hiring motivated Customer Service Representatives for immediate full-time roles with competitive pay, comprehensive benefits, and growth opportunities. No experience necessary – we provide paid training! Enjoy a modern, supportive workplace with flexible scheduling and performance bonuses. Apply now and begin your journey with a company that values your growth!
Responsibilities
- Handle 50-75 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed KPIs including call quality, resolution rates, and CSAT scores
- Document interactions accurately in Salesforce and internal systems
- Collaborate with supervisors to escalate complex issues
- Participate in weekly coaching sessions for continuous improvement
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 1 year customer service or retail experience
- Strong typing skills (40+ WPM) and computer proficiency
- Ability to work flexible shifts including evenings/weekends
- Clear communication skills with neutral accent
- Pass background/drug screening (required for hire)
- Reliable transportation to our downtown Indianapolis location