Job Description
Join TechFlow Solutions as a Part-Time Chat Support Specialist and become the digital face of our innovative platform! We're seeking empathetic communicators to deliver exceptional customer experiences through live chat. This immediate-start opportunity offers flexible hours and competitive pay in Philadelphia's vibrant tech corridor.
Why You'll Love This Role:
- Flexible 20-30 hour/week schedule
- Comprehensive training on industry-leading tools
- Performance-based bonuses
- Collaborative remote/hybrid work environment
- Clear growth path to senior roles
Responsibilities
- Deliver real-time support via chat, resolving technical inquiries within SLAs
- Document interactions using Zendesk and maintain detailed case notes
- Collaborate with Tier 2 engineers to troubleshoot complex issues
- Identify upsell opportunities during customer interactions
- Participate in weekly product knowledge sessions
- Maintain 95% customer satisfaction score
- Adhere strictly to data security protocols
Qualifications
- 6+ months customer service experience (chat/email focus)
- 60+ WPM typing speed with 98% accuracy
- Proficiency in CRM platforms (Zendesk/Salesforce)
- Associate degree or equivalent technical certification
- Exceptional written communication skills
- Ability to multitask in high-volume environments
- Reliable high-speed internet connection
- Available for evening/weekend shifts