Job Description
Join our award-winning call center team in Jacksonville, FL! We're hiring immediately for customer service representatives with competitive pay, comprehensive benefits, and career growth opportunities. Perfect for career changers and experienced professionals alike.
Why Join Us?
- Weekly pay with direct deposit
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and development
- Modern downtown Jacksonville location
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries regarding accounts, products, and services
- Meet/exceed performance metrics (handle time, quality scores)
- Utilize CRM systems to document interactions and update records
- Collaborate with team members to escalate complex issues
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with 95% accuracy
- Proficiency with Windows OS and basic software
- Flexible availability including evenings/weekends
- Positive attitude under pressure