Job Description
Join our award-winning call center team in Kansas City, MO! We're seeking motivated individuals for immediate full-time positions offering competitive pay, comprehensive benefits, and career growth opportunities. Enjoy a modern work environment with flexible scheduling and performance bonuses. Apply today to start your career in customer service excellence!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to enhance service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Minimum 6 months customer service experience
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems
- Reliable transportation to Kansas City office
- Flexible availability including evenings/weekends
- Positive attitude and team player mentality