Job Description
Start Your Career Immediately in San Jose! ConnectSphere Solutions is seeking dynamic Customer Service Representatives to join our award-winning call center team. We're offering immediate hire opportunities for motivated individuals who thrive in fast-paced environments.
Join our supportive team where your contributions matter. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. No previous call center experience required – we provide comprehensive training!
Why Work With Us?
- Same-week start dates available
- Performance-based bonuses up to $2,000 quarterly
- Medical, dental, and vision insurance (Day 1 eligible)
- Tuition reimbursement program
- Modern downtown San Jose facility with free parking
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries using CRM systems (Salesforce training provided)
- Meet/exceed KPIs: 25+ calls/day, 90% CSAT score
- Document interactions in real-time with precision
- Collaborate with tech support team for complex issues
- Participate in bi-weekly coaching sessions
- Maintain 99.8% schedule adherence
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficient in Windows OS and Microsoft Office
- Fluent in English (Spanish bilinguals preferred)
- Ability to work flexible shifts (evenings/weekends)
- Pass background check and drug screening