Job Description
Join our award-winning call center team in Richmond, VA! We're hosting an exclusive hiring event for motivated individuals seeking immediate full-time opportunities. No experience required – we provide comprehensive training and offer competitive pay, benefits, and career growth. Perfect for career changers, recent graduates, or anyone looking to start their customer service journey. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening
- Flexible availability including evenings/weekends