Job Description
Join our dynamic team at ConnectCare Solutions for an immediate opportunity in customer service excellence! We're hosting a hiring event for motivated individuals to join our local call center in Cleveland, OH. No experience required—just a passion for helping others and a drive to succeed. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is our priority. Apply now and start your career today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to enhance service delivery
- Participate in ongoing product knowledge training
- Maintain a positive brand image through every interaction
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Ability to navigate multiple software systems simultaneously
- Basic typing proficiency (30+ WPM)
- Reliable transportation to our Cleveland facility
- Flexible availability including evenings/weekends
- Background check and drug screen required
- Must pass basic skills assessment