Job Description
Join our dynamic team at Apex Customer Solutions for an exclusive hiring event in Detroit! We're seeking motivated individuals to fill immediate full-time call center positions. This is your chance to launch a rewarding career in customer service with competitive pay, comprehensive benefits, and rapid advancement opportunities.
Why Work With Us?
• Competitive hourly wages starting at $18/hour
• Performance-based bonuses and incentives
• Comprehensive health, dental, and vision plans
• Paid training and career development programs
• Modern downtown Detroit workspace with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and service concerns
- Meet or exceed daily performance metrics (call volume, quality scores)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Adhere to compliance regulations and company policies
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Comfortable working in a fast-paced environment
- Reliable transportation to downtown Detroit location
- Flexible availability including evenings and weekends