Job Description
Join our award-winning call center team in Memphis and launch your career with immediate hiring opportunities! We're seeking energetic professionals to deliver exceptional customer experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic environment. Hiring Event Details: October 15-17, 2023 | 9 AM - 4 PM | 2000 Union Avenue, Memphis. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6+ months customer service/call center experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems
- Comfortable with shift-based schedules
- Positive attitude and problem-solving mindset