Job Description
Join our award-winning customer service team in Memphis and start your career immediately! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for growth. No prior experience required – we provide paid training!
Why You'll Love Working With Us:
- Immediate start upon hiring
- Flexible day/night shift options
- Health/dental/vision insurance
- Tuition reimbursement programs
- Clear career advancement path
Responsibilities
- Handle inbound/outbound calls for diverse client portfolios
- Resolve customer inquiries with empathy and efficiency
- Maintain detailed case documentation in CRM systems
- Meet/exceed performance metrics (quality/speed)
- Collaborate with team leads for complex issue escalation
- Participate in ongoing skill development sessions
- Uphold strict confidentiality and compliance standards
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible schedules including weekends
- Positive attitude under pressure
- Pass background/drug screening
- Authorized to work in the US
- Valid government ID