Job Description
Join our award-winning customer service team in Milwaukee! We're seeking passionate individuals to deliver exceptional experiences as Call Center Representatives. Enjoy competitive pay, comprehensive training, and immediate start opportunities. Be the voice of our brand and make a real impact on customer satisfaction.
Our modern downtown office offers a collaborative environment with state-of-the-art technology. We value growth and provide clear pathways for career advancement. Full benefits package included after 60 days!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using CRM systems and knowledge base tools
- Meet/exceed performance metrics for call quality and efficiency
- Document interactions accurately in customer records
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Excellent verbal/written communication skills
- Proficient with Windows OS and CRM software
- Ability to type 35+ WPM with high accuracy
- Flexible availability including evenings/weekends
- Positive attitude with problem-solving mindset