Job Description
Join our dynamic team at Apex Customer Solutions! We're seeking enthusiastic professionals for immediate hire as Call Center Representatives in Jacksonville, FL. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. No experience necessary – we provide paid training! Take the first step toward your future today.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document all interactions in CRM systems with precision
- Meet/exceed KPIs including call quality and resolution targets
- Collaborate with team members to deliver exceptional service
- Adhere to compliance protocols and security standards
- Participate in ongoing skill development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency and typing accuracy
- Positive attitude and problem-solving mindset
- Flexible availability (evenings/weekends required)
- Reliable transportation to our Jacksonville facility