Job Description
Join our award-winning call center team in Richmond, VA! We're seeking motivated individuals to provide exceptional customer support and drive client satisfaction. This immediate hire position offers competitive pay, comprehensive training, and a dynamic team environment. If you thrive in fast-paced settings and want to launch your career with a leader in customer service, apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Ability to navigate multiple software systems simultaneously
- Reliable internet and quiet home workspace (if hybrid)