Job Description
Are you looking for a career opportunity that starts immediately? Apex Support Solutions is currently seeking a dedicated and empathetic Call Center Representative to join our growing team in Washington, DC. In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved with speed, accuracy, and a premium standard of service.
We offer a competitive benefits package, including flexible scheduling, health benefits, and a clear path for career advancement. If you possess excellent communication skills and thrive in a fast-paced environment, we want to hear from you today.
Responsibilities
- Manage a high volume of inbound and outbound calls with a focus on customer satisfaction and retention.
- Resolve customer issues, answer questions regarding products and services, and provide accurate information.
- Update and maintain customer records in the CRM database with precision.
- Collaborate with team leads and other departments to ensure complex issues are escalated and resolved efficiently.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
- Meet daily and weekly KPI targets regarding call handling and customer feedback scores.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous experience in a call center, customer service, or support role is highly desirable.
- Proficiency in using computers and CRM software (e.g., Salesforce, Zendesk).
- Strong verbal communication skills with the ability to de-escalate tense situations.
- Ability to multitask and prioritize tasks in a dynamic, fast-paced setting.
- Must be available to work a flexible schedule, including evenings and weekends if required.