Job Description
Join our award-winning support team and make an immediate impact! ConnectCare Solutions is seeking passionate individuals to fill multiple customer service representative positions with immediate start in Colorado Springs. No experience necessary – we provide comprehensive training and offer competitive benefits including health insurance, paid time off, and career advancement opportunities. If you're a people person with exceptional communication skills and a desire to help others, apply today and start your new career in as little as 48 hours!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions and update customer records in CRM systems
- Collaborate with team members to escalate complex issues and ensure resolution
- Meet performance metrics including call quality, resolution time, and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months of customer service experience or relevant transferable skills
- Exceptional verbal and written communication abilities
- Strong problem-solving and conflict resolution aptitude
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings, weekends, and holidays
- Must pass background check and drug screening