Job Description
Join CityConnect Solutions' dynamic team as a Local Customer Service Representative! We're hosting an exclusive hiring event for passionate individuals ready to deliver exceptional support to Philadelphia residents. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in a supportive environment. No experience? We provide paid training!
Why join us?
- Competitive hourly wage + performance bonuses
- Comprehensive health/dental/vision benefits
- Paid training and career advancement
- Flexible scheduling options
- Modern downtown Philadelphia workspace
Responsibilities
- Handle inbound/outbound customer calls for local Philadelphia services
- Resolve billing inquiries, service disruptions, and account issues
- Document interactions accurately in CRM systems
- Collaborate with field teams for service coordination
- Meet/exceed monthly performance metrics
- Participate in quarterly community outreach initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience (preferred)
- Strong communication and problem-solving skills
- Proficiency with CRM software (Salesforce training provided)
- Ability to work flexible shifts including weekends
- Philadelphia area residency preferred
- Valid government-issued photo ID
- Pass background check/drug screen