Job Description
Join our award-winning team as a Remote Customer Service Representative in North Carolina! We're seeking empathetic professionals to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real difference in customers' lives. Our virtual training ensures you're set up for success from day one.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics including CSAT scores and resolution times
- Collaborate with cross-functional teams to resolve complex cases
- Proactively identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Ability to work independently in a remote setting
- Proficiency with CRM software (e.g., Salesforce)
- Reliable high-speed internet and quiet home office
- Strong typing skills (40+ WPM)