Job Description
Join our award-winning customer service team and start your career immediately! We're seeking motivated Call Center Representatives in Philadelphia to deliver exceptional support to our Fortune 500 clients. Enjoy competitive pay, comprehensive training, and a dynamic work environment with growth opportunities. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Meet/exceed daily performance metrics for call volume and resolution time
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team leads to improve service quality and workflows
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Excellent verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Proficient with Microsoft Office and CRM platforms
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Philadelphia office