Job Description
Join our award-winning call center team in Portland, Oregon! We're seeking motivated individuals for immediate full-time roles in customer service. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. No experience necessary – we provide paid training!
As a vital part of our client's success, you'll handle inbound/outbound calls, resolve inquiries, and build lasting customer relationships. Perfect for career changers or recent graduates seeking stability and advancement opportunities.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in company databases
- Meet/exceed performance metrics (call volume, resolution time, CSAT)
- Collaborate with team members to escalate complex issues
- Participate in ongoing training programs
- Maintain positive brand representation in all communications
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with MS Office
- Reliable internet connection for remote/hybrid options
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset
- US work authorization required