Job Description
Join our award-winning customer service team in Fort Worth and launch your career with industry-leading paid training! We're seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. Enjoy comprehensive benefits, career advancement opportunities, and a dynamic work environment designed to help you succeed. No experience required – we invest in our people through world-class onboarding programs.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex technical and billing issues with empathy and efficiency
- Meet/exceed performance metrics including CSAT and FCR targets
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams on process improvements
- Maintain product knowledge through continuous learning modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Proficiency with Windows OS and basic software applications
- Previous customer service experience a plus but not required
- Must pass background check and drug screening