Job Description
Join our elite support team and make an immediate impact! GlobalConnect Solutions is seeking highly motivated Chat Support Specialists to join our dynamic night shift operations in Charlotte, NC. This is your opportunity to provide exceptional customer service through real-time chat channels while working in a fast-paced, tech-driven environment. We offer competitive pay, comprehensive training, and a supportive culture focused on growth and recognition.
Why Join Us?
- Immediate Start: Begin your new career within 48 hours of acceptance
- Night Shift Premium: Earn additional shift differential pay
- Career Growth: Clear advancement paths to senior roles
- Modern Workspace: State-of-the-art facility in Uptown Charlotte
Responsibilities
- Handle 30-40 customer chat interactions per hour across multiple platforms
- Resolve technical issues and billing inquiries with empathy and precision
- Maintain detailed case documentation in CRM systems
- Collaborate with Tier 2 engineers for complex technical escalations
- Adhere to SLA metrics with >95% satisfaction rate
- Participate in weekly performance reviews and training sessions
- Monitor chat queues during off-peak hours to ensure coverage
Qualifications
- Minimum 6 months customer service or chat support experience
- Type 60+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Strong problem-solving skills for technical troubleshooting
- Ability to multitask in high-pressure environments
- Flexible availability for 4 rotating night shifts (11 PM - 7 AM)
- US citizenship or permanent residency required