Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support experiences from the comfort of their homes. This remote role offers competitive compensation, flexible scheduling, and growth opportunities within a dynamic company culture. As a key member of our Atlanta-based team, you'll directly impact customer satisfaction while enjoying the benefits of a fully remote position.
Why Nexus Solutions?
• Industry-leading training and development programs
• Comprehensive benefits package including health, dental, and vision
• Monthly performance bonuses and recognition initiatives
• Modern tech stack and ergonomic home office stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex technical issues and product questions using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical support teams to escalate unresolved issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in continuous training to enhance product knowledge
- Contribute to process improvement initiatives for night shift operations
Qualifications
- Minimum 1 year customer service experience in remote or hybrid setting
- Strong typing skills (50+ WPM) and proficiency with Microsoft Office Suite
- Exceptional communication skills with clear articulation in English
- High-speed internet connection (minimum 25 Mbps) and quiet home workspace
- Ability to work independently with minimal supervision during night shifts
- Experience with Zendesk, Salesforce, or similar CRM platforms
- Flexibility to work weekends and holidays as needed
- High school diploma or equivalent; college degree preferred