Job Description
Join our award-winning customer service team and start earning weekly! ConnectCare Solutions is hiring dedicated Customer Service Representatives for immediate full-time positions in Ohio and Illinois. No experience required - we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive remote-friendly environment.
Why Choose Us?
- Weekly direct deposit paychecks
- Comprehensive benefits package (health/dental/vision)
- Performance-based quarterly bonuses
- Free professional development courses
- Employee recognition programs
Responsibilities
- Handle 50+ daily customer inquiries via phone/email/chat
- Resolve billing, technical, and product concerns efficiently
- Document interactions in CRM system with 100% accuracy
- Meet/exceed 95% customer satisfaction score targets
- Collaborate with technical team for complex issue escalation
- Participate in weekly performance improvement sessions
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to type 35+ WPM with 98% accuracy
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet connection
- Must pass background check and drug screening