Job Description
Immediate Start Opportunity for Customer Service Representatives! Join our award-winning team in Memphis, TN and make an impact right away. We're urgently hiring motivated professionals to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Don't miss this chance to launch your career with a company that values growth and development.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Identify upsell opportunities and contribute to revenue growth
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software and Microsoft Office
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure