Job Description
Join Illinois Customer Solutions Inc. for an exciting full-time call center opportunity with immediate start! We're seeking motivated individuals to join our dynamic team in downtown Chicago. Enjoy competitive compensation, comprehensive training, and a supportive environment focused on growth. Benefits include health insurance, 401(k) matching, and paid time off. No experience necessary – we provide all training!
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries and troubleshoot technical issues
- Meet daily performance metrics for call volume and resolution
- Document interactions accurately in CRM systems
- Collaborate with team members to enhance service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Ability to multitask in fast-paced environments
- Basic computer proficiency
- Customer-focused mindset
- Flexible availability including evenings/weekends
- Pass background check and drug screen