Job Description
Join our award-winning team in Indianapolis and launch your customer service career immediately! We're seeking energetic Full-Time Call Center Representatives to handle inbound/outbound calls for Fortune 500 clients. Enjoy comprehensive paid training, performance bonuses, and a vibrant team environment. No experience required – we provide all tools for success!
What We Offer:
- Competitive hourly pay + weekly incentives
- Comprehensive health benefits (Day 1)
- 401(k) with company match
- Tuition reimbursement program
- Clear career advancement path
Responsibilities
- Handle 80-100 calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with team leads to improve processes
- Adhere to strict compliance and data security protocols
- Participate in bi-weekly coaching sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Ability to navigate multiple software systems
- Resilience under pressure during peak call volumes
- Basic typing proficiency (30+ WPM)
- Positive attitude and team collaboration mindset
- Flexible availability (including weekends/evenings)
- Must pass background check and drug screen