Job Description
Join our award-winning call center team in Portland, Oregon! We're seeking motivated individuals to deliver exceptional customer experiences while enjoying competitive pay, comprehensive benefits, and immediate start opportunities. Our modern downtown office offers a collaborative environment with career advancement pathways for top performers. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred
- Must pass background check and drug screening
- Flexible availability including evenings/weekends
- Typing speed of 30+ WPM