Job Description
Are you a people person looking for a rewarding career with immediate availability? Apex Global Support is currently hiring a dedicated Call Center Representative for our bustling Chicago office. We are looking for team members who thrive in a fast-paced environment and are ready to deliver exceptional customer experiences today.
As a key member of our support team, you will be the voice of our brand, helping clients resolve inquiries, process orders, and ensure satisfaction. We offer a modern work environment, comprehensive benefits, and a clear path for career advancement.
Why Join Us?
- Immediate Start: Begin making an impact within days.
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Full Benefits: Health, dental, vision, and 401(k) available after 90 days.
Responsibilities
- Manage Inbound & Outbound Calls: Handle a high volume of customer inquiries professionally and efficiently.
- Problem Resolution: Troubleshoot issues, answer product questions, and provide accurate information to resolve customer concerns.
- CRM Management: Maintain accurate and up-to-date customer records in our internal systems (Salesforce/Zendesk).
- Order Processing: Accurately process returns, exchanges, and new orders while ensuring compliance with company policies.
- Upselling & Cross-selling: Identify opportunities to recommend additional products or services to enhance the customer experience.
- Escalation Handling: Recognize complex issues that require senior support and escalate them appropriately.
- Adherence to KPIs: Meet daily and monthly targets for call volume, average handle time, and customer satisfaction scores.
Qualifications
- Education: High school diploma or GED required; some college preferred.
- Experience: Previous experience in a call center, customer service, or retail environment is highly desirable.
- Communication Skills: Exceptional verbal communication skills with a clear, professional, and empathetic tone.
- Computer Literacy: Proficient in using computers and navigating web-based software (Microsoft Office Suite).
- Work Ethic: Ability to work flexible shifts, including evenings, weekends, and holidays as needed.
- Resilience: Ability to remain calm and polite when dealing with difficult or frustrated customers.