Job Description
Join our award-winning support team and become the voice of our brand! TechConnect Solutions is seeking energetic Chat Support Specialists to deliver exceptional customer experiences through live chat. This full-time, immediate-start role offers competitive compensation, comprehensive training, and career growth opportunities in New York's thriving tech sector.
We're looking for tech-savvy individuals with a passion for problem-solving to handle customer inquiries, resolve technical issues, and build lasting relationships. Our modern office features collaborative workspaces, wellness programs, and a culture that values innovation and employee development. If you're ready to launch your customer service career with a forward-thinking company, apply today!
Responsibilities
- Respond to customer inquiries via live chat within 30-second response time
- Resolve technical issues and product-related questions using CRM tools
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to escalate complex issues
- Meet monthly KPIs for satisfaction scores (95%+) and resolution rates
- Continuously update product knowledge through training modules
- Support cross-functional projects during peak demand periods
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience (chat support preferred)
- Exceptional written communication skills with professional tone
- Proficiency in CRM software (Zendesk, Salesforce, or similar)
- Ability to multitask across 5-7 concurrent chat conversations
- Strong problem-solving abilities with analytical mindset
- Immediate availability for full-time schedule (40 hours/week)
- Must pass typing test (60+ WPM) and technical assessment