Job Description
Join our dynamic support team immediately! ConnectHub Solutions is seeking passionate Chat Support Specialists in New York to deliver exceptional customer experiences. This full-time role offers competitive compensation, comprehensive benefits, and the chance to make an impact from day one. If you're a natural problem-solver with excellent communication skills, apply now to start your career with us!
Why Join Us?
• Competitive salary with performance bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Modern downtown Manhattan office
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of interactions and resolutions in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Monitor chat queues to maintain response time standards (under 90 seconds)
- Identify opportunities to improve customer experience processes
- Participate in ongoing product training and team meetings
- Support omnichannel customer service initiatives (email, phone, chat)
Qualifications
- Minimum 1 year of customer service or chat support experience
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Proficiency with CRM software (Zendesk or Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Available for flexible shifts including weekends
- U.S. work authorization required