Job Description
Welcome to TechConnect Solutions. We are a leading technology firm dedicated to providing top-tier IT support to our clients across the Gulf Coast.
We are currently seeking a highly motivated and detail-oriented IT Help Desk Support Specialist to join our team for our weekend shift operations. This is an immediate start opportunity for a part-time professional looking for a flexible schedule.
As a Weekend Specialist, you will play a critical role in ensuring our clients' systems remain operational during critical off-hours. If you possess strong troubleshooting skills and a passion for technology, we want to hear from you.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network connectivity issues.
- Diagnose and resolve technical problems reported by end-users via phone, email, or remote access tools.
- Manage and maintain the inventory of IT equipment and peripherals.
- Assist in the deployment and configuration of new workstations and software updates.
- Document all support tickets and resolutions in the Service Desk management system.
- Collaborate with the on-site team to ensure seamless coverage during weekend operations.
Qualifications
- High school diploma or equivalent (Associate's degree in IT or related field preferred).
- Minimum of 1-2 years of experience in IT support, Help Desk, or a similar technical role.
- Strong knowledge of Windows operating systems and common office software (Microsoft Office Suite).
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work weekend shifts (e.g., Saturday and Sunday).