Job Description
Are you seeking a stable, full-time career with flexible weekend hours? Apex Technical Solutions is currently hiring a dedicated Weekend Operations Specialist to join our team in Charlotte, NC. We offer an immediate start for driven professionals looking to make an impact while enjoying a competitive benefits package.
In this role, you will be the backbone of our weekend operations, ensuring seamless service delivery and resolving critical technical issues. We value reliability, technical aptitude, and a proactive attitude.
Responsibilities
- Monitor Operations: Oversee system performance and technical support tickets during weekend shifts to ensure 99.9% uptime.
- Customer Support: Provide exceptional technical assistance to clients via phone and email, resolving inquiries efficiently.
- Incident Management: Troubleshoot and resolve hardware and software issues with minimal downtime.
- Documentation: Maintain accurate logs of technical issues, resolutions, and system changes in our ticketing system.
- Collaboration: Coordinate with the week-day operations team to hand over critical tickets and ensure continuity.
- Security Compliance: Adhere to all company security protocols and data protection standards.
Qualifications
- Education: High school diploma or GED required; Associate degree in IT or related field preferred.
- Experience: Minimum 1-2 years of experience in technical support, customer service, or operations.
- Availability: Must be available to work weekends (Saturday and Sunday) on a full-time basis.
- Technical Skills: Proficiency in MS Office Suite and basic understanding of networking concepts.
- Communication: Excellent verbal and written communication skills with a customer-centric approach.
- Problem Solving: Strong analytical skills to diagnose and resolve complex technical problems quickly.