Job Description
Are you a tech enthusiast looking to launch your career in Information Technology? TechSolutions Louisville is seeking a motivated IT Support Specialist (Entry Level) to join our growing team. We offer a collaborative environment, comprehensive training, and a clear path for professional growth.
In this role, you will be the first point of contact for employees experiencing technical difficulties. You will diagnose issues, resolve them efficiently, and ensure our internal systems run smoothly. If you have a passion for problem-solving and a desire to learn, we want to hear from you.
Why Join Us?
- Competitive starting salary and comprehensive benefits package.
- On-the-job training and mentorship from senior IT professionals.
- Modern, open-office culture in the heart of Louisville.
- Opportunities for career advancement into Network Administration or Systems Engineering.
Key Responsibilities:
- Provide Tier 1 technical support to employees via phone, email, and in-person, troubleshooting hardware and software issues.
- Manage and maintain computer peripherals, printers, and network connections to ensure optimal performance.
- Assist with the setup and configuration of new user workstations and mobile devices.
- Document technical issues and resolutions in the helpdesk ticketing system to improve our knowledge base.
- Collaborate with the IT team to deploy updates, patches, and security configurations.
- Conduct basic user training on company software and security protocols.
Qualifications:
- High school diploma or equivalent required; Associate degree in IT, Computer Science, or related field is a plus.
- Fundamental understanding of computer hardware components (CPU, RAM, Storage) and operating systems (Windows, macOS).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is required.
- Strong customer service skills with the ability to communicate technical concepts to non-technical users.
- Excellent problem-solving abilities and attention to detail.
- Willingness to learn new technologies and obtain relevant certifications (we support certification costs).
- Must be authorized to work in the United States.
Skills: Troubleshooting, Hardware Support, Software Support, Microsoft Office, Remote Support, Help Desk, Customer Service, ITIL Foundation (Preferred but not required).
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person, troubleshooting hardware and software issues.
- Manage and maintain computer peripherals, printers, and network connections to ensure optimal performance.
- Assist with the setup and configuration of new user workstations and mobile devices.
- Document technical issues and resolutions in the helpdesk ticketing system to improve our knowledge base.
- Collaborate with the IT team to deploy updates, patches, and security configurations.
- Conduct basic user training on company software and security protocols.
Qualifications
- High school diploma or equivalent required; Associate degree in IT, Computer Science, or related field is a plus.
- Fundamental understanding of computer hardware components (CPU, RAM, Storage) and operating systems (Windows, macOS).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is required.
- Strong customer service skills with the ability to communicate technical concepts to non-technical users.
- Excellent problem-solving abilities and attention to detail.
- Willingness to learn new technologies and obtain relevant certifications (we support certification costs).
- Must be authorized to work in the United States.