Job Description
Join our dynamic team at Customer Connect Solutions! We're urgently hiring Local Call Center Agents for immediate openings in Chicago, IL and Ohio. Our upcoming hiring event is your fast track to a rewarding career in customer service. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment.
What We Offer:
- Weekly pay with direct deposit
- Medical, dental, and vision insurance
- Paid training and career development
- Flexible scheduling options
- Employee referral bonuses
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (call handling time, CSAT)
- Collaborate with team members for seamless service delivery
- Participate in ongoing product knowledge training
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Ability to multitask in high-volume environments
- Basic computer proficiency with CRM software
- Must pass background check and drug screening