Job Description
Join our award-winning customer support team in San Francisco and deliver exceptional service through live chat channels. We're seeking passionate individuals to provide immediate assistance to tech-savvy customers across North America. Enjoy competitive pay, comprehensive training, and a vibrant workplace culture in the heart of the Bay Area. Start immediately! No weekends required.
Responsibilities
- Resolve customer inquiries via real-time chat with speed and accuracy
- Document interactions and troubleshoot technical issues
- Collaborate with cross-functional teams to resolve escalated cases
- Maintain high customer satisfaction metrics (CSAT >90%)
- Adhere to company policies and data security protocols
- Proactively identify process improvement opportunities
Qualifications
- Minimum 6 months customer service experience
- Exceptional written communication skills (WPM 60+)
- Proficient in CRM software (Zendesk/Salesforce preferred)
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent (college degree a plus)
- Must reside within 15 miles of San Francisco
- Available for on-site training (Monday-Friday, 9am-5pm)