Job Description
Join TechConnect Solutions as a Local Chat Support Agent in Indianapolis! No prior experience required – we provide comprehensive training. Deliver exceptional customer service via live chat, troubleshoot technical issues, and resolve inquiries in real-time. Enjoy competitive pay, flexible scheduling, and opportunities for career growth. Be part of our dynamic team dedicated to innovation and customer satisfaction.
Responsibilities
- Respond to customer inquiries via live chat with professionalism and empathy
- Troubleshoot technical issues for software and hardware products
- Document interactions and resolutions in CRM systems
- Collaborate with technical teams for complex issue escalation
- Meet performance metrics for response time and resolution rate
- Stay updated on product knowledge and support protocols
- Provide feedback to improve customer experience
Qualifications
- High school diploma or equivalent (no experience required)
- Strong written communication skills in English
- Basic computer proficiency with internet navigation
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Reliable internet connection and quiet workspace
- Availability to work flexible shifts including weekends
- Must be authorized to work in the United States