Job Description
Join NexusConnect Solutions as a Local Chat Support Agent and become the digital face of our growing tech brand! We're seeking passionate communicators in Orlando to deliver exceptional customer experiences through real-time chat channels. This is your chance to launch a rewarding career in customer service with immediate start opportunities, flexible scheduling, and comprehensive training. Work from our modern downtown Orlando office and be part of a team that values innovation, empathy, and growth.
Responsibilities
- Provide real-time chat support to resolve technical inquiries, billing issues, and product questions
- Maintain accurate customer records and document interactions in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Contribute to knowledge base improvements and support process optimization
- Monitor chat queues with exceptional response time standards
- Participate in ongoing training to enhance product knowledge and soft skills
- Support cross-functional initiatives including social media and email channels
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service experience in digital channels
- Typing speed of 50+ WPM with 98% accuracy
- Proficiency with Zendesk, Freshdesk, or similar CRM platforms
- Strong problem-solving abilities with attention to detail
- Excellent written communication skills in English
- Ability to work flexible shifts including evenings/weekends
- Florida residency and valid government-issued ID