Job Description
Join TechConnect Solutions as a Local Chat Support Specialist and become the digital lifeline for our Los Angeles-based clients! We're seeking empathetic tech enthusiasts to deliver premium real-time support through our proprietary chat platform. This is your chance to launch a rewarding career in customer service with competitive pay, comprehensive benefits, and immediate start opportunities. Work in our modern downtown LA hub and help shape the future of local tech support!
What We Offer:
- Comprehensive health/dental/vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Professional development stipend
- On-site gym and wellness programs
Responsibilities
- Deliver real-time chat support for high-profile LA businesses
- Resolve technical issues via text-based communication
- Maintain detailed support documentation in CRM systems
- Collaborate with Tier 2 engineers for complex escalations
- Monitor chat queues with <15 second response time
- Contribute to knowledge base articles and FAQs
- Participate in weekly performance improvement sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer support experience
- Proficient in typing with 60+ WPM accuracy
- Expertise in Windows/macOS troubleshooting
- Exceptional written communication skills
- Experience with Zendesk or similar CRM platforms
- Ability to multitask in fast-paced environments
- Fluent in English and Spanish (bilingual a plus)