Job Description
Launch your career in customer service with our comprehensive paid training program! At Nexus Solutions, we invest in our people by providing industry-leading training to transform motivated individuals into exceptional Customer Service Representatives. Enjoy full-time benefits, career growth opportunities, and a supportive team environment while serving diverse clients across multiple industries. No prior experience required – just a passion for helping others and a commitment to excellence.
What We Offer:
- 2-week paid training program with certification
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet/exceed quality and productivity metrics
- Upsell products/services when appropriate
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (MS Office, CRM software)
- Problem-solving and conflict resolution abilities
- Positive attitude and customer-focused mindset
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screen