Job Description
Join CityConnect Solutions at our exclusive Philadelphia hiring event for Local Chat Support Specialists! We're seeking empathetic communicators to deliver exceptional customer experiences through digital channels. This hybrid role combines the flexibility of remote work with in-person collaboration in our vibrant Philly office. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of America's most dynamic cities.
Responsibilities
- Resolve customer inquiries via live chat with empathy and efficiency
- Maintain detailed case notes in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to SLAs and quality standards for all interactions
- Identify process improvement opportunities
- Participate in ongoing training and development
- Support seasonal peak demand periods
Qualifications
- 1+ years customer service experience
- Exceptional written communication skills
- Proficiency with chat platforms (Intercom, Zendesk)
- High school diploma or equivalent
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Philadelphia residency required
- Availability for occasional evening/weekend shifts