Job Description
Join our award-winning customer support team in Indianapolis! We're seeking enthusiastic part-time Customer Service Representatives to deliver exceptional experiences. Enjoy comprehensive paid training, flexible scheduling, and a collaborative environment. Help us transform how businesses interact with their customers while growing your career in a dynamic setting.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams for complex escalations
- Meet/exceed customer satisfaction and productivity targets
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Proficient in multitasking with digital tools
- Strong problem-solving and conflict resolution abilities
- Available to work evenings/weekends (20-30 hrs/week)
- Positive attitude and resilience in fast-paced environments