Job Description
Join our award-winning team as a Local Customer Service Representative in Fort Worth! We're urgently hiring passionate individuals to deliver exceptional support to our community. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. Perfect for career changers and experienced professionals alike. On-the-spot interviews available at our Hiring Event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure resolution
- Identify opportunities to improve customer satisfaction metrics
- Maintain product knowledge through continuous training
- Uphold company standards for service excellence
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Empathetic problem-solving approach
- Availability for flexible shifts including weekends
- Bilingual (English/Spanish) highly desirable