Job Description
Join our award-winning support team as a Local Chat Support Specialist in Charlotte, NC! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat. No prior experience required – we provide comprehensive paid training to launch your career in tech support. Enjoy competitive pay, flexible scheduling, and growth opportunities within our innovative company culture.
Why Choose Us?
- Industry-leading paid training program
- Health benefits after 90 days
- Performance-based bonuses
- Modern downtown Charlotte workspace
- Clear career advancement path
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Troubleshoot technical issues using diagnostic tools
- Document interactions in CRM systems with precision
- Collaborate with team members to resolve complex cases
- Maintain knowledge of product updates and policies
- Meet/exceed quality and response time metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency and typing skills
- Customer service mindset with empathy
- Reliable high-speed internet access
- Willingness to work flexible shifts (including weekends)
- Residency in Charlotte metro area required